Search Engine: Elastic

Article ID: 134682, created on Feb 27, 2020, last review on Feb 27, 2020

  • Applies to:
  • Operations Automation 7.4


The task Execute operation 'provisionWebsite' with ID 4af93105-b348-41cc-8913-91c697122bb4 on resource 0894e2ed-81ae-4651-8daf-2dbe2ec7aec5 fails with the error:

Error occurred during request to WHP API on service node "Access denied for user 'root'@'' (using password: YES)".


With enabled debug in the dispatcher log we can see:

[2018-10-31 09:44:54] DEBUG [extension/shm] Call Plesk-RPC with request: <?xml version="1.0"?>

The server was added as a shared DB server and the root password was changed after that.


Update the root password at Services > WebHosting Plesk > Shared Database Servers

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