Search Engine: Elastic

Article ID: 134682, created on Feb 27, 2020, last review on Feb 27, 2020

  • Applies to:
  • Operations Automation 7.4

Symptoms

The task Execute operation 'provisionWebsite' with ID 4af93105-b348-41cc-8913-91c697122bb4 on resource 0894e2ed-81ae-4651-8daf-2dbe2ec7aec5 fails with the error:

Error occurred during request to WHP API on service node 192.168.68.221: "Access denied for user 'root'@'192.168.68.221' (using password: YES)".

Cause

With enabled debug in the dispatcher log we can see:

[2018-10-31 09:44:54] DEBUG [extension/shm] Call Plesk-RPC with request: <?xml version="1.0"?>
<db_server><add><host>192.168.67.214</host><port>3306</port><type>mysql</type><admin>root</admin><password>*****</password></add></db_server>

The server 192.168.67.214 was added as a shared DB server and the root password was changed after that.

Resolution

Update the root password at Services > WebHosting Plesk > Shared Database Servers

5356b422f65bdad1c3e9edca5d74a1ae 8fc71f07abe5b233fea1ae0377cd5e3d 55fe109b4b4fe3fbb893f22dbb85a41a 1941880841f714e458ae4dc3d9f3062d

Email subscription for changes to this article
Save as PDF