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Article ID: 134380, created on Jun 27, 2019, last review on Jun 27, 2019

  • Applies to:
  • Operations Automation 7.1
  • Operations Automation 7.3
  • Operations Automation 6.0

Symptoms

We are trying to renew a O365 subscription. Corresponding OA task fails with the following output:

APS Application Error: 
500 Internal Server Error
[ApplicationUnknownError] Provisioning: resource 9d949ade-d13a-4dbf-a12b-591bd6a46813 of type 'tenants' (http://www.parallels.com/Office365/Tenant/1.1) for APS application 'Office 365-6.4-63': Use limit is exceeded for Offer id 'BD938F12-058F-4927-BBA3-AE36B1D2501C'.

Body: {
"code": 500,
"message": "Use limit is exceeded for Offer id 'BD938F12-058F-4927-BBA3-AE36B1D2501C'",
"additionalNonlocalizableMessage": "",
"error": "ApplicationUnknownError",
"http_request": "POST /Office365GatewayApplication01/aps/tenants to 'o365aeh.domain.local'"
}

Cause

The order is for "MS Office 365 Business Essential license" recurring. From Microsoft portal you may see that license "Office 365 Business Essentials" is attached but expired.

Resolution

Contact MS Office 365 support to enabled the expired license.

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