Search Engine: Elastic

Article ID: 132850, created on Jun 29, 2018, last review on Jun 29, 2018

  • Applies to:
  • Operations Automation 7.3

Symptoms

After termination of VPS Hosting Plesk subscription task Unprovisioning "PACIVPSHostingVPS" for APS application Cloud Infrastructure is failing:

Task ID 488063
Queue name aps_application_instance7 subscription_id1000199
Task name Unprovisioning "PACIVPSHostingVPS" for APS application Cloud Infrastructure
Task description Unprovisioning resource e4119d87-5257-4d28-9c62-5e9787dba19b of type 'vps' (http://www.parallels.com/paci/vps-hosting/vps/1.2) for APS application 'Cloud Infrastructure-17.13-39'
Subscription ID 1000199
Queue status Failed
Start not earlier than Jun-29-2018 17:36
Method name taskExecuteWorkflow on SCREF:SaaSManagerTasks:0
Last execution output

APS Application Error:
406 Not Acceptable
[ApplicationUnknownError] Unprovisioning: resource e4119d87-5257-4d28-9c62-5e9787dba19b of type 'vps' (http://www.parallels.com/paci/vps-hosting/vps/1.2) for APS application 'Cloud Infrastructure-17.13-39': [IM] P90050: There are still 1 VE(s) for this subscription.

Body: {
"source": "IM",
"message": "[IM] P90050: There are still 1 VE(s) for this subscription",
"notificationSent": false,
"error": "ApplicationUnknownError",
"http_request": "DELETE /vps/api/vps/e4119d87-5257-4d28-9c62-5e9787dba19b"
}

Following error appears in /var/log/pa/vps.aps.log on OA MN during first task execution:

1315 > GET http://10.39.39.104:4465/paci/v1.0/cloud/ve-by-id/212
1315 > Authorization: <hidden>
1315 > x-paci-request-id: web_042aa7cd-a391-4be9-8125-2c5655c22d83_2079
1315 > group-id: 5dbefe0c-e830-4c0f-85a2-ff7184e02024
1315 > Accept: application/xml

2018-06-29 17:36:57,868 web_042aa7cd-a391-4be9-8125-2c5655c22d83_2079 INFO  JerseyClientLoggingFilter [pa-rest task-69] - 1315 * [PACI<-IM] Client in-bound response
1315 < 404
1315 < Server: grizzly/2.3.22
1315 < x-paci-request-id: web_042aa7cd-a391-4be9-8125-2c5655c22d83_2079
1315 < Content-Length: 15
1315 < Date: Fri, 29 Jun 2018 10:36:57 GMT
1315 < Content-Type: text/plain
1315 <
Unknown VE: 212

Earlier VPS was recreated (button Recreate in CCP)

Cause

Software-related issue with internal ID CCU-18537

Resolution

Please contact your Technical Account Manager or pta@odin.com in order to trace the status of the issue.

Workaround is available:

  1. Find ID of terminated subscription in the task output. In example above it is 1000199

  2. Find corresponding VPS in PCP > Services > Cloud Infrastructure and remove it

  3. Restart failed task

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