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Article ID: 129213, created on Aug 3, 2016, last review on Jan 17, 2018

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0


National characters are displayed incorrectly in customers' names or in other places in OA control panel. There are special characters, e.g. � or others, instead of proper letters.


If pau service is restarted using init script /etc/init.d/pau restart, it can start with a different environment locale, depending on what is set on the OA management node server. This issue is reported to OA maintenance team as POA-98742: PAU script is dependent on environment locale.

pau service could also start with incorrect encoding after full management node restart, which has been fixed in scope of POA-102245, included into OA 6.0 Update 8.


Make sure pau service is started with UTF-8 encoding:

[root@osscore ~]# grep encoding /var/log/pau/console.log
  JAVA_OPTS:  -server -Xms1303m -Xmx1303m -XX:MaxPermSize=256m -Djboss.modules.system.pkgs=org.jboss.byteman -Djava.awt.headless=true -Dfile.encoding=UTF-8 -Dsun.jnu.encoding=UTF-8

After that, all incorrect symbols should be corrected in CP by editing/committing the required data. In case an automated solution is required to be applied on all accounts, contact Odin Technical Support.

5356b422f65bdad1c3e9edca5d74a1ae 8fc71f07abe5b233fea1ae0377cd5e3d 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0 0871c0b47b3b86ae3b1af4c2942cd0ce 1941880841f714e458ae4dc3d9f3062d

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