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Article ID: 3498, created on Dec 17, 2007, last review on May 11, 2014

  • Applies to:
  • Operations Automation


The task "Create contact '<contact_name>' (id=<contact_id>)" fails with the following error message:

Exception during execution of MPF request: 'Unknown error 0x80131600
[<response><errorContext description="This task does not support recipients of this type.
The specified recipient hosting.local/Hosting/Provider/S000<sub_id>/<contact_name> is of type MailContact.
Please make sure that this recipient matches the required recipient type for this task.
Cmdlet='Enable-MailContact' DomainController=''
code="0x80131600" executeSeqNo="2"><errorSource namespace="Exchange 2007 Provider"
procedure="MailEnableContact"/><errorSource namespace="SW Managed Exchange"


A previous MPF request did not perform a proper rollback action after failure. Usually, this issue arises when the connection between the Exchange nodes and the MPS server is not stable.


To resolve this type of issue, you should disable the mail contact and re-run the task:

1. Log in to any Exchange or MPS server as the Exchange administrator and open the Exchange Management Shell.

2. Use the following cmdlet to disable the contact:
Disable-MailContact -Identity 'hosting.local/Hosting/<"Provider" or "R000reseller_id">/S000<sub_id>/<contact_name>'
3. Re-run the failed task.

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