Search Engine: Elastic

Article ID: 3463, created on Dec 4, 2007, last review on Apr 18, 2012

  • Applies to:
  • Odin Automation
  • Odin Business Automation Standard 3.3


  • 'Status for SiteBuilder Node cannot be collected' error message is reported in HSPcomplete action log on every attempt to synchronize Sitebuilder node
  • Sitebuilder node is listed with Unavailable status


Please use the following steps to resolve this issue:

  • in case Sitebuilder node has been recently upgraded from previous Sitebuilder versions please check this article for resolution
  • check if correct login credentials are set for Sitebuilder node on Top > Service Director > SiteBuilder Manager > Nodes > NODE_NAME screen using Login to Sitebuilder button and correct login credentials if required using Edit button.
  • check if /ServiceFacade/ directory on Sitebuilder node is protected and allow access to this directory for HSPcomplete IP-addresses. In SiteBuilder for Windows you need to configure Internet Information Services (IIS) Web Site Security settings in order to access SiteBuilder web services from HSPcomplete server
  • check if correct license is installed on Sitebuilder node and install correct license if it is required

b91f0e51a581aafeed4e0834068081e0 400e18f6ede9f8be5575a475d2d6b0a6 95c731ef6bb58e30865e046f2135d4c1 8fc71f07abe5b233fea1ae0377cd5e3d 3ef1f5f998c0dc182718a7fe4376f875

Email subscription for changes to this article
Save as PDF