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Article ID: 3447, created on Nov 30, 2007, last review on Nov 13, 2014

  • Applies to:
  • H-Sphere 3.5


It appears that H-sphere is still trying to deliver the mails to the local mailboxes, instead of directing them where the MX points. What is the solution to fix this?


Step 1. Check SMTP settings:

cat ~cpanel/shiva/psoft\_config/ | grep SMTP
bash-2.05a$ telnet 25 

If your SMTP is configured correctly, this will produce a result similar to this:

Trying [IP address]... Connected to 
Escape character is '^]'. 
220 ESMTP 

Step 2. If you have successfully connected with telnet, check if all mail settings in H-Sphere Control panel are configured properly.

Step 3. If your CP mail settings are configured properly, try to create a test trouble ticket, answer it and check /var/log/hsphere/hsphere.log to see if it contains a record:

"Sending email to: [e-mail address]host: from: [H-Sphere admin e-mail address]" 

Step 4. If this record is there, check if the mail server allows relays from the CP server IP (E.Manager)

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