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Article ID: 3373, created on Nov 30, 2007, last review on Apr 18, 2012

  • Applies to:
  • H-Sphere


The following error occured while registering domain :
1. Error:
Response from registrar server: The server return
empty response:-1001


Please regenerate the key in the OpenSRS interface (not in H-Sphere).

Please check if parameters you set in the registrar settings are correct (server, port, etc...).

Also, if connection parameters are correct, please put into the ~cpanel/shiva/psoft_config/ config file the following line: REGISTRAR_DEBUG_MODE = TRUE
then restart your hsphere and try to register the domain once again.

2. Error:
"Response from registrar server: Unrecognized message format:505"


Unfortunately, it is an OpenSRS requirement as for national characters. You can use national symbols for notes, contact and billing info, database names and other things. But information for OpenSRS must consist only english characters. Please ask your users/resellers to fill in their Contact/Billing Info without national characters only.

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