Search Engine: Elastic

Article ID: 3049, created on Nov 7, 2007, last review on Aug 4, 2015

  • Applies to:
  • Odin Automation
  • Odin Business Automation Standard 4.5


SMS notifications are configured to be sent by Clickatell SMS sending method as an Action of some Event.

However, SMS notifications are not being sent.


When the Event is trigged and appropriate actions are launched, OBAS sends out an outgoing e-mail to Clickatell SMS gate

That can be verified by going Top > Configuration Director > Event Manager > Event Log > The Event > Repeat Actions, SMS and pressing Repeat Selected actions. As a result, as outgoing message to will appear under Top > Configuration Director > Logging and Errors > E-Mails Logs > Outgoing E-mails

/var/log/maillog will also confirm that the message was sent out successfully.

The issue reason is that OBAS converts all "From" and "To" fields of e-mail messages it sends out to valid MIME RFC 2047 encoded words, while Clickatell SMTP API does not understand those MIME-encoded fields and drops messages from OBAS.


To resolve the issue, please consult with Clickatell support about MIME-encoded "From" and "To" fields.

As a workaround, please consider using "Custom script" action instead of "Send SMS", with the script body looking like the one below but with real values:

echo -e "api_id:123456\nuser:user123\npassword:password123\nto:12345678\ntext:This is a message from OBAS! Order num:@@order.doc_num@" | mail -s "SMS"

Note In the Provider's Guide there stated that the recipient mobile phone number must contain 11 digits exactly. That information is outdated and will be corrected, Clickatell has no limitation on length of a telephone number.

400e18f6ede9f8be5575a475d2d6b0a6 8fc71f07abe5b233fea1ae0377cd5e3d 624ca542e40215e6f1d39170d8e7ec75 70a5401e8b9354cd1d64d0346f2c4a3e 3ef1f5f998c0dc182718a7fe4376f875

Email subscription for changes to this article
Save as PDF